Terms of Service
The short version.
Effective date: August 13, 2026
We build websites for small businesses. You pay us. That’s about it. The rest of this page is the legal detail behind the handshake.
What we do
Upstate Web Works designs, builds, and hosts WordPress websites for small businesses in the Upstate of South Carolina and beyond. Our typical engagement is:
- You reach out (from a postcard, referral, or the contact form).
- We build a free preview site so you can see what you’d be buying.
- You decide whether to buy.
- If yes, we launch the site and either transfer ownership to you (Own It) or host and manage it on your behalf (Managed).
Free preview
The preview site we build before you pay is exactly that — a preview. You’re under no obligation to buy. If you don’t buy, we take it down and delete the source files after 30 days.
Payment
Payment is processed through Stripe, our payment processor. When you click through to checkout, you’re on Stripe’s servers and their terms apply to the payment step. We never handle your card details ourselves.
Prices are listed on our homepage. Own It plans are paid up-front. Managed plans are billed monthly to the card on file until you cancel.
Own It plan
After payment clears, we transfer the domain (that you own) and the full site source to you. You own it outright. Post-launch tweaks in the first 30 days are free; after that we charge $95/hr with your prior approval.
Managed plan
Month-to-month. You can cancel with 15 days’ notice; we’ll unhook your domain so you can point it wherever you want. You keep the domain and any content you gave us. No cancellation fee.
Refunds
If you paid for Own It and we haven’t launched yet, you can cancel and get a refund of everything except a $150 discovery fee (that covers the initial design work we’ve already done for you). If we’ve launched, no refund — you have the site.
Managed plan refunds are pro-rated to the day you cancel.
What you agree to
- You have the right to any content, logos, or images you send us to use on the site.
- You won’t use the site for anything illegal, harmful, or that infringes someone else’s rights.
- You’ll respond to us within a reasonable time (usually a week) when we need input to move forward.
Warranty disclaimer
We work hard to build sites that look great and function correctly, but websites are software, and software has bugs. The site is provided “as is,” without warranty of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee uninterrupted uptime, freedom from all defects, or any particular business result.
Limitation of liability
To the maximum extent permitted by law, our total liability to you for any claim arising out of or relating to your website or these terms is limited to the amount you’ve paid us in the twelve months before the claim. We’re not liable for lost profits, lost data, or any indirect, incidental, or consequential damages.
Governing law
These terms are governed by the laws of the State of South Carolina, without regard to conflict-of-law rules. Any dispute will be resolved in the state or federal courts located in Greenville County, South Carolina.
Changes to these terms
If we update these terms, we’ll change the effective date at the top. Material changes will be posted here at least 30 days before they take effect; if you don’t agree with the new terms you can cancel.